I suggest to wait around 10 minutes and drop another line like “are you there?”. Don’t forget to be punctual here as well, send the message exactly at the set time.
Before the call, I’ll drop a line like: “Shall we start?’ or ‘Just please call me whenever you’re ready”.After you connect, you’ll be able to message them and share links and files during the conversation. In the invitation, a regular: “Hey please add me as a Skype contact – Michal, RightHello” will be enough. Invite the client as a Skype contact early on – once your call is scheduled, just ask for the username and send an invite. On Skype (or similar apps) it’s good to message clients whether they’re ready before you call.Let’s start connectingĪlways be punctual. If you set an appointment with your client, call at the exact time to earn extra points before even starting. watch something you like on YouTube ( maybe a TED talk?)īasically whatever helps you stay on your A-game.Take a 10-minute break to clear your mind: Set a specific time slot when you can focus only on the call.īeing concentrated really helps when you’re in front of your client. That’s why my first tip here is: don’t jump on a call while you’re doing something else.You need to balance out other duties (prospecting, answering emails, reporting) and calls, which should be your highest priority.
I’ll start with something pretty obvious, the importance of focus, and as you read on there will be a lot of actionable advice for improving your first call with new clients. I’ve made (and still, am making) tonnes of calls, and want to give you a few pointers for being better at connecting with future customers. It’s probably why calls are easily my favourite part of sales. It’s impossible to know what questions or objections you’re going to have to deal with in your efforts to qualify the lead. The first time you call potential clients is always interesting.
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